Customer Success Manager

We are a SAAS company. Our app spynPRO is for academy owners, event organizers and facility owners to manage and grow their businesses. We are a small but growing team of 10 that is changing the way academies teach their students, organizers manage events and facilities manage slot booking.

Role & responsibilities

Customer Success Executives work with our Sales managers to provide customers with a world-class experience with our software. Customer Support answers all customer queries swiftly and professionally. They build on the customer relationship initiated by the field reps.

The work timings are Mon to Fri 0930 to 1830.

While you are not expected to work on weekends, you may have to occasionally guide customers who are stuck from the comfort of your home.

Here are some things youll be doing in the role (but not limited to):

• Calling new customers to check if there are any issues, giving online demo if required
• Answering customer queries via calls/emails/whatsapp/online meet
• Develop a level of product knowledge to speak intelligently to customers and address specific queries and objections
• Provide feedback to the product team by analyzing queries and trying to find out if we can improve our product to make it easy and more useful for our customers.

So, what are we specifically looking for?

• Minimum 1 year experience in customer support, preferably in software products
• Ability to understand the software product and explain to the customers in such a way that their query is resolved.
• Fluent in English & Hindi
• Good listener