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38 Atlassian Jobs

Support Engineer - Jira

3-8 years

₹ 15 - 25.85L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Remote

1 vacancy

Support Engineer - Jira

Atlassian

posted 9d ago

Job Role Insights

Flexible timing

Job Description

  • Own, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency with different teams, maintain updates on the case.
  • Error diagnosis (code review if needed), debugging, validation, and root cause analysis.
  • Enable replication of issues to verify product-related bugs.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Provide technical leadership and mentoring for Support Engineers.
  • Be the primary contact for local escalation management for the expertise acquired within a product domain, and to provide resolution.
Experience
  • 3+ years of experience in Technical Support, Software Services, and system administration for a large end-user community
  • Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.
  • Experience mentoring other support engineers to grow their technical and troubleshooting skills.
  • Have supported customers over email, phone, and screen-shares.
  • Experience working in a high case volume environment
  • Coordinate training for new hires and conducting training using the skill gap analysis.
Must have Skills:
  • Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
  • Experience with APIs and REST calls.
  • Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.
  • Experience working with Splunk searching, monitoring, and analysing machine-generated data via a Web-style interface or similar tools.
  • An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
  • Understanding Java-based apps, being able to analyse/troubleshoot Java-based exceptions.
  • Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
  • Familiarity with Cloud technologies
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit

Employment Type: Full Time, Permanent

Read full job description

Atlassian Interview Questions & Tips

Prepare for Atlassian Support Engineer roles with real interview advice

People are getting interviews at Atlassian through

(based on 48 Atlassian interviews)
Job Portal
Referral
Campus Placement
Company Website
31%
23%
21%
10%
15% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Atlassian are saying

Support Engineer salary at Atlassian

reported by 18 employees with 3-11 years exp.
₹10 L/yr - ₹25.9 L/yr
211% more than the average Support Engineer Salary in India
View more details

What Atlassian employees are saying about work life

based on 121 employees
88%
97%
84%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Atlassian Benefits

Work From Home
Free Transport
Child care
Free Food
Team Outings
Education Assistance +6 more
View more benefits

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