Desk Side & Technology Support Analyst II

We re AtkinsR alis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the worlds infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

News and information are available at www.atkinsrealis.com or follow us on LinkedIn.

Our teams take great pride in delivering some of the world s most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and youll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.

When it comes to work-life balance, AtkinsR alis is a great place to be. So, lets discuss how our flexible and remote working policies can support your priorities. Were passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Womens Equality and being a Disability Confident and Inclusive Employer .

Job Description:

Job Title: Desk Side & Technology Support Analyst II.

Group name: IT Services - Service Delivery.

Qualification: Graduate Degree in any Technical stream (BE - Computer Science / Electrical, BCA, BSc (Comp Sc).

Experience: 5+ Years - experience of IT Service Management and processes

Reports to: GTC Deskside Lead

Location: India

Background:

The delivery of Information Technology the SNC Lavalin Group of companies is via a function called IT Services which is organised as a global operation with significant presence in Canada, India and the UK. IT Services has developed an operating model to revolutionise the way IT services are provided to the company, moving from a Business as Usual focus to an organisation driven by Business Value. Key concepts include transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.

Job Details:

Purpose of the Team/Role:

The Desk Side and Technology Support Engineer is responsible for the resolution of all 2nd Line incident and service requests. They will have a good understanding of technology and demonstrate excellent customer service skills.

Key Deliverables/Responsibilities:

Experience Required:

Essential:

Desirable:

Qualifications:

Competencies specific for this role (if different to the Atkins generic competencies listed below):

What We Can Offer You:

Why work for AtkinsR alis

We at AtkinsR alis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees Total Reward .
Making sure youre supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we ll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)

At AtkinsR alis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.