HR Analyst

The Individual

Understands the importance of accuracy and has high attention to detail

Driven, highly organized, can identify and focus on priorities and deliver to deadline

Resilient, can work under pressure, doesnt show frustration, and lose composure when facing resistance

Customer focused, passionate about meeting the requirements of internal and external stakeholders

Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels

Confident, diplomatic, and tactful

Proactive, works effectively on own initiative and requires little guidance

Demonstrates high levels of confidentiality

Able to work with high levels of autonomy and as part of a team

Responsibilities

Should have handled the contact management globally

Managing a variety of HR processes in accordance with regional policies and procedural guidelines MEA Middle East

Work as a Subject Matter Expert/Quality Auditor for the contact management process

Demonstrate good proficiency in HR processes and standard operating procedures

Managing & Coordinating queries on Case management tool

Producing standard correspondence to employees & external parties

Liaising with employees, line managers and other HR colleagues

Working closely with the HR Community and COEs

Proactively contributing to improvements within the department

Supporting the Peoples Hub team with ad-hoc projects

Any other duties as requested by the HR Team Leader

Requirements

Experience, preferably in a HR Shared Services function supporting MEA Middle East region

Preference will be given to candidates with experience and knowledge on Workday and Service Now Applications

Worked as a Subject Matter Expert/Quality Auditor for HR Shared Services

Good IT skills, particularly MS Word, Excel, Outlook

Fluent English - excellent verbal and written communication skills

Strong administrative ability, managing a complex and varied workload

Potential to develop as the team grows

Previous experience in a front facing customer service role and/or project experience is desirable

Should be flexible to work in multiple shifts (including night shifts) & take split offs

Graduate or Postgraduate with minimum 2 years of experience in HR shared services or similar environment