It Administrator

IT Administrator Job Description

We are seeking a results-oriented IT administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers.

To ensure success as an IT administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures.

IT Administrator Responsibilities:

•      Provide first-level technical support to end-users, addressing hardware, software, and network issues.

•      Assist in the upgrading, installation, configuration, and maintenance of computer systems, software, and networks.

•      Assist in updating and patching software applications and operating systems

•      Implementing security protocols and procedures to prevent potential threats.

•      Creating user accounts and performing access control / Set up new user accounts and profiles, ensuring proper access and security settings

•      Performing diagnostic tests and debugging procedures to optimize computer systems. / Diagnose and troubleshoot technical issues, escalating complex problems to senior IT staff when necessary.

•      Documenting processes & create user guides to help end-users understand and resolve common, as well as backing up and archiving data.

•      Developing data retrieval and recovery procedures.

•      Designing and implementing efficient end-user feedback and error reporting systems.

•      Supervising and mentoring IT department employees, as well as providing IT support.

•      Respond to IT support requests and ensure timely resolution.

•      Help manage IT inventory, including hardware and software assets

•      Track and document the allocation and usage of IT resources.

•      Support the implementation of IT security measures and protocols to protect company data.

•      Monitor systems for security breaches and report any suspicious activity

•      Keeping up to date with advancements and best practices in IT administration.

•      Familiarity with operating systems (Windows, macOS, Linux) and common software applications

•      Maintain accurate records of issues and solutions in the help desk system for future reference

•      Vendor Management.

IT Administrator Requirements:

•      Bachelor's degree in computer science, information technology, information systems, or similar.

•      Applicable professional qualification, such as Microsoft, certification.

•      At least two years' experience in a similar role.

•      Extensive experience with IT systems, networks, and related technologies.

•      Solid knowledge of best practices in IT administration and system security.

•      Exceptional leadership, organizational, and time management skills.

•      Strong analytical and problem-solving skills.

•      Excellent interpersonal and communication skills.