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52 Athenahealth Technology Jobs

L2 Portal Case Support Senior Associate

4-7 years

₹ 14.05 - 13L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

L2 Portal Case Support Senior Associate

Athenahealth Technology

posted 6hr ago

Job Role Insights

Flexible timing

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a L2 Portal Case Support Senior Associate to join our Service Delivery Quality team at AHI within our Technology Enabled Services division. Your job will include trending of root causes across the L2 team to inform educational opportunities for clients and direct client supporting teams as well as operational teams. In addition this position will take on the management of some of the most complex issues/escalation that need deep knowledge, understanding, and coordination across L1, L3 and any other team to ensure that effective resolutions are reached.

Job Responsibilities

  • Drive execution and completion of projects that solve operational and workflow gaps for new or phasing-out products and services aligning with business need
  • Manage large scale, multi phased projects with internal and external stakeholders
  • Prioritize projects based on scope, schedule and business need
  • Directly influence cross-functional teams to implement specific components of project plans
  • Identify metrics and define criteria to create transparency and visibility into project success and/or improvement areas.
  • Excellent program development, project management and organizational skills
  • Solid understanding of basic statistical terms and ability to analyze complex data, trends, and the metrics associated with inter-relating processes
  • High level of self-awareness, and ability to navigate complex interpersonal dynamics; strong written and verbal skills
  • Dedication to continuous improvement of processes and ourselves to support athena s mission

Education & Experience Required

  • Bachelor s degree preferred & 5+ years of equivalent industry experience.
  • Earn either a meets or above on most recent performance appraisal.
  • Experience with Microsoft Suite (Teams, Outlook, OneNote, Word, Excel, and PowerPoint)
  • Strong communication and business writing skills
  • Understanding of various instructional methods and ability to use them to meet a myriad of learning styles.

About athenahealth

Here s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What s unique about our locations
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability .

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth s Corporate Social Responsibility ( CSR ) program, we ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .

We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.


Employment Type: Full Time, Permanent

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People are getting interviews at Athenahealth Technology through

(based on 42 Athenahealth Technology interviews)
Job Portal
Campus Placement
Company Website
Referral
37%
17%
12%
10%
24% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Athenahealth Technology are saying

3.7
 Rating based on 4 Senior Associate reviews

Likes

Work culture Perks Professional development Learning opportunities

Dislikes

Work life balance in specific teams

Read 4 reviews

Senior Associate salary at Athenahealth Technology

reported by 23 employees with 4-15 years exp.
₹9.7 L/yr - ₹24 L/yr
73% more than the average Senior Associate Salary in India
View more details

What Athenahealth Technology employees are saying about work life

based on 332 employees
86%
97%
78%
62%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Athenahealth Technology Benefits

Work From Home
Free Transport
Health Insurance
Cafeteria
Team Outings
Job Training +6 more
View more benefits

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