52 Athenahealth Technology Jobs
4-7 years
₹ 14.05 - 13L/yr (AmbitionBox estimate)
Chennai
1 vacancy
L2 Portal Case Support Senior Associate
Athenahealth Technology
posted 6hr ago
Flexible timing
Key skills for the job
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a L2 Portal Case Support Senior Associate to join our Service Delivery Quality team at AHI within our Technology Enabled Services division. Your job will include trending of root causes across the L2 team to inform educational opportunities for clients and direct client supporting teams as well as operational teams. In addition this position will take on the management of some of the most complex issues/escalation that need deep knowledge, understanding, and coordination across L1, L3 and any other team to ensure that effective resolutions are reached.
Job Responsibilities
Education & Experience Required
About athenahealth
Here s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What s unique about our locations
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability .
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth s Corporate Social Responsibility ( CSR ) program, we ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .
We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
Employment Type: Full Time, Permanent
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