Executive - Customer Service - Automobile (0-5 yrs)

Job Title : Customer Care Executive (Automobile Industry)

Location : Bangalore, India

Shift : Night Shift

Company Overview :

A3 Techno Solutions is a leading player in the automobile industry, dedicated to delivering top-quality products and services. Our Bangalore team is expanding, and we are seeking enthusiastic and skilled Customer Care Executives to join us in providing exceptional support to our valued customers.

Position Summary :

As a Customer Care Executive at A3 Techno Solutions, you will be pivotal in ensuring that our customers receive outstanding support and assistance. This role requires excellent communication skills, a strong understanding of the automobile industry, and the ability to work efficiently during the night shift. Freshers with a passion for customer service are encouraged to apply.

Key Responsibilities :

- Deliver high-quality customer service via phone, email, and chat.

- Address and resolve customer inquiries, concerns, and complaints with a focus on achieving high satisfaction levels.

- Aid with product information, order tracking, warranty inquiries, and technical support.

- Accurately document and update customer interactions and feedback in our CRM system.

- Collaborate with internal teams to resolve complex issues and escalate as needed.

- Stay informed about product knowledge, industry trends, and company policies to offer well-rounded support.

- Maintain professionalism and always adhere to company standards and protocols.

Qualifications :

- Excellent verbal and written communication skills with a strong command of English.

- Ability to work effectively during night shifts.

- Strong problem-solving skills and a proactive approach to addressing customer needs.

- Familiarity with CRM software and other customer service tools is a plus but not required.

- Positive attitude, strong work ethic, and the ability to handle high-pressure situations.

- Freshers with a keen interest in customer service are welcome to apply.

- Educational Requirements:

- Bachelor's degree or equivalent work experience in customer service or a related field is preferred, but not mandatory for freshers.

What We Offer:

- Competitive salary and benefits package.

- Comprehensive training and professional development opportunities.

- A supportive and dynamic work environment.

- Night shift allowance and other employee benefits.

How to Apply :

If you are eager to start your career in customer service and meet the qualifications, please submit your resume and a cover letter detailing your interest in the role and why you would be a great fit for our team.