Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

AT&T

Compare

4.1

based on 417 Reviews

172 AT&T Jobs

Sr Specialist Quality Assurance

ATT

4.1

based on 417 Reviews

5-12 years

Hyderabad / Secunderabad

1 vacancy

Sr Specialist Quality Assurance

AT&T

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Medical Billing Telecom Project Management CRM Agile Coaching

+ 3 more

Job Description

Job Description:

Facilitate Test/Defect management and ensure quality engineering health by implementing standardized triage, defect management, and communication processes.

Conduct daily defect reviews with key program stakeholders, such as development, testing, product, and support teams, to ensure a clear path forward and reduce defect burn down for all prioritized defects.

Ensure that all defect processes align with a standard defect process across all test phases and teams.

Act as a liaison between development, testing, triage, support, and project management to resolve any requirement or design gaps. Monitor chats and host working sessions with impacted teams, using an escalation process to ensure active investigation on defects until disposition.

Establish standardized defect reporting and dashboards, utilizing tools such as JIRA and Power BI, to monitor defect burn downs

Conduct root cause analysis for defects and ensure that they are closed under the appropriate root cause category.

Take ownership of and drive PI retrospective defect metrics.

Proficient in problem-solving and troubleshooting, aiming to become the primary point of contact for platform-level issues. Ensures timely resolution of issues for future releases.

Enthusiastic about exploring and implementing innovative methods to enhance test coverage, release/test automation, and release efficiency.

Develops validation plans, test content, automates execution, and identifies/troubleshoots observed/reported failures.

Creates and delivers training programs for production staff and cross-functional teams.

Ensures compliance with all regulatory standards and best practices.

Manages adherence to Service Level Agreements (SLAs). Overall 8 to 12 years experience in Test Management Activities with minimum 5+ years of experience of working on Test/Defect Management.

Should manage Test Management, Defect Triage & Production Validation Testing Management services for a broad range of Projects and Program and cross-functional teams

Experience in Telecom Industry is required

Experience in Managing testing of CRM, Web Application, Billing & Order Management

Responsible for utilizing key performance indicators such as Mean Time to Resolution, defect RCAs, and environment downtime to monitor trends and identify improvement opportunities.

Should have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging defects (both Test and Production Environment)

Should be familiar with database query language such as SQL, so that they can query and validate the data for analysis

Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI.

Should be familiar with Continuous Integration/Continuous Deployment (CI/CD) tools like Jenkins

Should have experience working with ALM tools such as Jira and Azure DevOps.

Should possess knowledge of test execution tool Zephyr.

Experience on ADO implementation, Pipelines, work items and Test Plan

Should have experience with Jira, Tableau, and Power BI dashboard to provide insight.

Should have strong analytical and problem-solving skills to analyze test results and identify patterns, trends, and potential issues

Co-ordinate with teams supporting various technologies to deliver a complete solution to the business stakeholders

Expertise in preparing daily status reports/dashboards to Management

Decision maker in Entry and Exit of internal /development Testing stages

Should be able to Co-ordinate proactively with Testing Team, Dev Leads & Other Members

Expertise in Risk Identification & analysis

Proven expertise in Agile software development especially Scrum and Kanban Technical Skills: Test and Defect Management tools like JIRA, Zephyr, Reporting tools, JIRA, Postman, SQL etc. Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc.

Work Location: Bangalore & Hyderabad

Weekly Hours:

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-41238-1 Date posted 10/16/2024

Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Assurance Specialist roles with real interview advice