Project Manager

Roles and Responsibilities
May independently lead or supports more experienced team members on small to large-scale or complex initiatives or requests, as well as strategically important short-term engagements that deliver business outcomes. On a project basis, plans and participates in the gathering and analyzing information that supports defining project scope, business requirements, financial justification, process definition, training, testing and other organizational change management activity, as well as the creation of related communications and documentation to support project delivery. Performs routine to highly complex analysis and research in support of business goals and strategies. Directs, defines and implements modifications to solve problems. Assists in day-to-day project support. Maintains strong partnerships with internal and external partners.

Participate in, and lead where the necessary, the planning and implementation of new projects, products, programs and initiatives to achieve short and long term business objectives and strategic outcomes.
Support delivery of portfolio and project management processes including but not limited to ideation, work intake, prioritization, initiation, planning, execution, reporting and monitoring, and closure to ensure projects and/or portfolio run effectively and smoothly.
Support education of stakeholders on portfolio and project management to ensure accountability and adherence to the processes.
Support portfolio and project planning processes, including communication of value, risk management, capacity planning, performance, optimization, and governance.

Support portfolio and project teams and stakeholders providing end-to-end support to business change activities from initiation through execution, roll out and benefits realization. Leverage multiple tools and techniques to ensure all action items, risks, decisions, and issues are identified, captured and escalated appropriately. Ensure follow-up on all critical items and drive accountability through documentation of deliverables and owners to ensure continued progress against plan.
Support the creation of templates, roadmaps, change management plans, timelines, and continuous status reporting, governance frameworks and other artifacts to support and participate in discussions and workshops intended to define priorities, objectives, success measures, customer experiences, and outcomes.
Develop routine communications on priorities and projects used across various levels in the organization with high attention to detail and quality.
Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Analyze information, determine feasibility of solutions and make recommendations to support Project Managers.
Participate in, and document, meeting discussions and summarize takeaways to drive accountability and transparency.
Develop and build on knowledge of Astreya people, business processes and workflows, products, and technologies.
Develop, track and report on outcomes and key measures of success for assignment / projects
Learn new tools and techniques to develop knowledge and experience with these.
Question status quo by consistently pushing for innovation and improved solutions.
Build relationships with key stakeholders to support effective delivery of outcomes.

Bachelor s degree (B.S/B.A.) from four-college or university and 2 to 5 years related experience and/or training; or equivalent combination of education and experience
Minimum of one year proven project management experience (project role may vary)
Strong interpersonal skills necessary for business partner relationships within and outside the organization.
Relevant ITSM industry experience
Proven leadership skills
Excellent problem-solving and critical thinking skills
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Excellent communication skills (verbal, written)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
Experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Bachelors degree preferred
ITSM industry experience
Six Sigma, Lean, Process Improvement-related education, Change Management education or related experience, Portfolio Management experience

Individual Contributor