Executive - Patient Relations

As an Executive in Patient Relations, you will play a vital role in ensuring patient satisfaction and enhancing the overall patient experience within a healthcare facility. You will serve as a liaison between patients, their families, and the healthcare team, addressing inquiries, resolving concerns, and coordinating services to meet their needs. Responsibilities: Serve as the primary point of contact for patients and their families, addressing inquiries, providing information, and ensuring effective communication throughout their healthcare journey. Welcome and assist patients during registration, admission, and discharge processes, ensuring a smooth and positive experience. Listen to patient concerns, complaints, or feedback, and take appropriate actions to address and resolve issues promptly and professionally. Coordinate with different departments and healthcare professionals to ensure seamless delivery of services, appointments, and follow-up care for patients. Provide guidance and assistance to patients in understanding their rights, responsibilities, and available support services within the healthcare facility. Educate patients and their families on relevant policies, procedures, and guidelines, including billing and insurance processes. Collaborate with the healthcare team to advocate for patients' needs and preferences, ensuring their comfort, safety, and well-being. Collect and analyze patient satisfaction surveys and feedback, identifying areas for improvement and suggesting initiatives to enhance the patient experience. Maintain accurate and confidential patient records, ensuring compliance with privacy regulations and organizational policies.