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4.1

based on 242 Reviews

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2 Computacenter Associate Technical Analyst Jobs

Associate Technical Analyst

0-2 years

₹ 3 - 7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Associate Technical Analyst

Computacenter

posted 10d ago

Job Description

What you ll do
Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.
What you ll need
Request Intake:
Receive and document incoming requests via various channels (email, phone, ticketing system, etc.).
Request Triage:
Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations.
Documentation:
Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions.
Communication:
Keep requesters informed of the status, progress, and estimated resolution times.
Reporting:
Generate and analyse reports on request management performance, identifying trends and areas for improvement.
Experience Education:
  • 6 months to 2 years of experience
  • Bachelors degree in a relevant field or equivalent work experience
Skills:
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using request management tools or ticketing systems.
  • Problem-solving and critical thinking abilities.
  • Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management).
  • Excellent problem-solving and analytical skills, Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team with 24/7 work environment.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Computacenter through

(based on 26 Computacenter interviews)
Job Portal
Campus Placement
Referral
Company Website
57%
12%
4%
4%
23% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Associate Technical Analyst at Computacenter are saying

4.1
 Rating based on 44 Associate Technical Analyst reviews

Likes

The work and company culture is great here everybody's behaviour is very mature and nice with each other

Dislikes

Everybody works only in the way as they used to work.New way of doing work is not appreciated.

Read 44 reviews

Associate Technical Analyst salary at Computacenter

reported by 265 employees
₹2.4 L/yr - ₹7.5 L/yr
28% less than the average Associate Technical Analyst Salary in India
View more details

What Computacenter employees are saying about work life

based on 242 employees
67%
77%
68%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Computacenter Benefits

Submitted by Company
Work From Home
Soft Skill Training
Health Insurance
Job Training
Submitted by Employees
Work From Home
Health Insurance
Job Training
Soft Skill Training
Team Outings
Free Transport +6 more
View more benefits

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Computacenter Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru, Karnataka Office
Computacenter India Private Limited 4th Floor, Purva Premiere, Residency Road Bangalore / Bengaluru, Karnataka
560024

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