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3 Sutherland Global Services Associate Jobs

Associate / Sr.Associate - ER

2-5 years

Bangalore / Bengaluru

1 vacancy

Associate / Sr.Associate - ER

Sutherland Global Services

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

1. Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within the program in the event a Customer call cannot be resolved at the first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
Minimum HSC or Graduation

Employment Type: Full Time, Permanent

Read full job description

Sutherland Global Services Interview Questions & Tips

Prepare for Sutherland Global Services Associate roles with real interview advice

What Associate at Sutherland Global Services are saying

3.5
 Rating based on 374 Associate reviews

Likes

Although I've only just begun my time with Company and have been working remotely, I'm excited to learn more about the company culture and benefits as I continue in my role.

  • Salary - Good
  • +2 more
Dislikes

While I enjoyed my experience in company, I felt that opportunities were often reserved for existing staff, rather than being awarded based on merit. I hope to see a more inclusive approach to career development in the future.

  • Promotions - Poor
Read 374 Associate reviews

Associate salary at Sutherland Global Services

reported by 2.3k employees
Lock Unlock
₹1.1 L/yr - ₹6.7 L/yr
55% less than the average Associate Salary in India
View more details

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

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Sutherland Global Services Mumbai Office Location

View all
Mumbai Office
Sutherland Global Services, 101, Interface Building No - 16 Off Link Road, Malad (W) Mumbai
Maharashtra 400064

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