HCSC Associate-NIGHT SHIFT

Role & responsibilities

As an HR Associate, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Responsible for providing front-facing support to routine questions, completed inquiries and transactional support to various firmwide processes, working in collaboration with various teams within the IFS Line of Service. ● Monitor requests through the various ticketing systems and processing requests as required.
• Escalate complex issues and resolve matters in partnership with the team manager. ● Deliver standardized processes for transactional service delivery by applying principles, frameworks and governance.
• Understand the full range of PwC processes and programs available to our people
• Stay current with the Territorys laws, legislation, regulation and our firm policies.
• Collaborate with various teams to respond to ongoing queries and issue resolution.
• Work closely with the IT teams to support related systems and technical escalations.
• Liaise with stakeholders regarding Workday configuration as needed
• Liaise with stakeholders within PwC to effectively enable operations within the IFS Line of Service.
• Project assistance as required including but not limited to system implementations and/or updates, and other duties as assigned.

Experiences and skills youll use to solve

• Technical knowledge including experience with HRIS (Workday) is an asset.
• Technical knowledge including experience with Workday, Google Suite and Microsoft 365
• Experience in a Human Capital environment, or experience in an administrative or coordinator role.
• Experience working in a Service Centre function
• Strong relationship building skills and focus on customer service with the ability to deal with individuals at all levels within the Firm including leadership.
• Excellent verbal communication (both written and verbal), organizational, time management and listening skills.
• Well developed written communication skills.
• Demonstrate exceptional attention to detail and ability to review own work for accuracy and completeness.
• Ability to deal with a large number of competing activities/tasks with changing priorities.
• Flexible and able to adapt to changing demands and pressures, performing under time constraints to meet deadlines
• Ability to work both independently and as a team player.
• The ability to communicate effectively, consult with others, build relationships, facilitate group discussions, and understand change management.
• Excellent judgment and strong problem solving skills.
• Professionalism and integrity and experience handling highly confidential and sensitive information.
• Ability to perform under time constraints to meet deadlines.

Shift: Night Shift(6pm-3am)