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3.8

based on 48.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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18 Cognizant Associate Jobs

Associate

12-14 years

Bangalore / Bengaluru

1 vacancy

Associate

Cognizant

posted 3d ago

Job Description



We are seeking a highly skilled Technical Lead with 12 to 14 years of experience in Service Desk App Support. The ideal candidate will be responsible for overseeing the technical aspects of our service desk operations ensuring seamless support and maintenance of applications. This hybrid role requires strong technical expertise and excellent problem-solving skills to enhance our service delivery.


Responsibilities

  • Oversee the technical operations of the service desk to ensure efficient application support.
  • Provide expert guidance and troubleshooting for complex technical issues related to applications.
  • Collaborate with cross-functional teams to enhance service delivery and resolve technical challenges.
  • Ensure timely resolution of service desk tickets and maintain high levels of customer satisfaction.
  • Develop and implement best practices for application support and maintenance.
  • Monitor system performance and proactively address potential issues to minimize downtime.
  • Lead the development and execution of technical support strategies to improve service desk efficiency.
  • Conduct regular reviews of service desk processes and recommend improvements.
  • Train and mentor junior team members to enhance their technical skills and knowledge.
  • Maintain up-to-date documentation of technical procedures and support processes.
  • Coordinate with vendors and third-party service providers to ensure seamless integration and support.
  • Analyze service desk metrics and generate reports to track performance and identify areas for improvement.
  • Stay updated with the latest industry trends and technologies to continuously improve service desk operations.

  • Qualifications

  • Possess a strong background in Service Desk App Support with 12 to 14 years of experience.
  • Demonstrate excellent problem-solving and troubleshooting skills.
  • Exhibit strong communication and collaboration abilities.
  • Show proficiency in monitoring and maintaining system performance.
  • Have experience in developing and implementing technical support strategies.
  • Display the ability to train and mentor junior team members.
  • Maintain up-to-date knowledge of industry trends and technologies.

  • Certifications Required

  • ITIL Certification Microsoft Certified Azure Fundamentals
  • The Cognizant community
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 350, 000 associates around the world.
    • We don t just dream of a better way - we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what s right.
    • We foster an innovative environment where you can build the career path that s right for you.

    About us
    Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

    Our commitment to diversity and inclusion

    CareersNA2@cognizant. com with your request and contact information.

    Disclaimer


    Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

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    Top Cognizant Associate Interview Questions

    Q1. How to decide whether to use "call" or "apply" in javascript?
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    What Associate at Cognizant are saying

    3.9
     Rating based on 5.2k Associate reviews

    Likes

    Overall experience is good. Work life depends on the project. I worked in 3 different projects in my 8 years out of which projects are good but work is very hectic.

    • Job security - Good
      +3 more
    Dislikes

    Appraisal and increments are not as per expectations. Obviously, appraisal are done with politics and Favours

      Read 5.2k Associate reviews

      Associate salary at Cognizant

      reported by 72.4k employees
      ₹5.1 L/yr - ₹16 L/yr
      20% more than the average Associate Salary in India
      View more details

      What Cognizant employees are saying about work life

      based on 48.3k employees
      66%
      87%
      70%
      73%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Cognizant Benefits

      Submitted by Company
      Shape your career
      Invest in yourself
      Learn and grow
      Keep current
      Stay healthy
      Give back
      Submitted by Employees
      Health Insurance
      Cafeteria
      Work From Home
      Free Transport
      Soft Skill Training
      Job Training +6 more
      View more benefits

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      Cognizant Bangalore / Bengaluru Office Location

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