Associate

We are seeking a Technical Lead with 3 to 5 years of experience to join our dynamic team. The ideal candidate will have expertise in Change LifeCycle Management IT Service Management Incident Management and End User Tools such as Nexthink. Proficiency in Macintosh OS X Laptop Support Service Now Windows Networking and Remote Desktop Support is essential. This hybrid role requires a strong background in Field Service and Operations Management. The position operates during the day shift wi

Responsibilities

Lead the technical support team in managing and resolving incidents efficiently.

Oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions.

Provide expert guidance in IT Service Management to maintain high service quality.

Utilize Nexthink and other end user tools to monitor and enhance user experience.

Support Macintosh OS X laptops ensuring seamless operation and troubleshooting issues.

Manage Service Now platform for incident tracking and resolution.

Ensure Windows systems are up-to-date and secure providing necessary support.

Handle networking tasks to maintain robust and reliable connectivity.

Offer remote desktop support to resolve user issues promptly.

Collaborate with the Field Service and Operations Management team to optimize service delivery.

Implement best practices in incident management to reduce downtime and improve efficiency.

Conduct regular system audits and updates to maintain optimal performance.

Provide training and support to junior team members to enhance their skills.

Qualifications

Possess a strong background in Change LifeCycle Management and IT Service Management.

Demonstrate proficiency in Incident Management and End User Tools like Nexthink.

Have extensive experience in Macintosh OS X Laptop Support and Service Now.

Show expertise in Windows systems Networking and Remote Desktop Support.

Exhibit a solid understanding of Field Service and Operations Management.

Display excellent problem-solving skills and the ability to work under pressure.

Possess strong communication skills to effectively interact with team members and users.

Have a proactive approach to identifying and resolving technical issues.

Show commitment to continuous learning and staying updated with the latest technologies.

Demonstrate the ability to work independently and as part of a team.

Have a customer-centric mindset to ensure high levels of user satisfaction.

Exhibit strong organizational skills to manage multiple tasks and priorities effectively.

Certifications Required

ITIL Certification CompTIA Network+ Microsoft Certified Windows Server Fundamentals

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350, 000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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