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Customer Contact Comms Associate
1-3 years
₹ 1 - 8.5L/yr (AmbitionBox estimate)
Mumbai
Customer Contact Comms Associate
Accenture
posted 7d ago
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Flexible timing
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Job Description
Skill required: Next Generation Customer Operations - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Anonymous · Health Informatics
in Mumbai
Like the work environment and the helping nature people and culture and events and also we get apriciation in every achievement that was most exciting thing in Accenture we get Amazon voucher and lot more gifts.
The only thing I dislike Night shift overall Accenture is very great company
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