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Associate Consultant
Oracle
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Strong customer service and support focus with a desire to deliver high quality service
- Ability to multi-task, work under pressure and adhere to tight deadlines
- 2+ years of experience in hands-on application support analyst role
- Experience in providing services to agreed SLA s and OLA s
- Experience with working in an ITIL environment. ITIL foundation Certification desired
- Excellent interpersonal and communication skills
- Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office
- Basic knowledge of Incident, Problem, Change, Release, Request Management processes.
- Eye On Glass / Mailbox/ Triage, follow up and resolve based on KBs.
- Triage and remediate using standard certified procedures.
- Improve event management. Work with L2 and Monitoring teams to insure proper team assignments, cleanup of repetitive and non-actionable messages.
- Partner with L2 teams to centralize and build knowledge transfer focus on standard/certified procedures for L1 execution remediation.
- Triage and Invoke Application Recovery using standard procedures.
- Ticket Handling using best practices. Ensuring Proper Escalation and Engagement. - Snow Incidents/timelines/participate in RCA investigations
- Engage major incident management should it be deemed necessary and agreed upon based on a broader or higher priority incident affecting other LOB s.
- Start of day, End of day checks
- Batch Monitoring / Job ABEND/ Re-Run / Force Complete / On Hold
- Application Recycle / Service Restarts
- Release And Deployments Friday Night- Sunday Morning)
- Weekend Application Validation - Post Patching / Maintenance, Application Maintenance
Employment Type: Full Time, Permanent
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What Associate Consultant at Oracle are saying
Rating based on 70 Associate Consultant
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Collegues and its value in my resume
- Job security - Good
Everything. There is so much pressure (no because of work but because of poor management) that no worklofe balance. Useless working weekends.
- Salary - Poor
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