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1 Teleperformance Assistant Manager Quality Job

Assistant Quality Manager

5-10 years

₹ 5 - 7L/yr

Indore

2 vacancies

Assistant Quality Manager

Teleperformance

posted 28d ago

Job Description

Role & responsibilities

  • Responsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements,
  • Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and Clients
  • Administers the feedback and Coaching process is documented and in line with the compliance and operational requirements
  • In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients
  • Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations.
  • Ensure that regular Gauge RNR & Calibrations are conducted with Internal operations team to maintain level of knowledge of the supervisory staff
  • Ensures that all relevant staff understand the compliance expectations, Quality guidelines and Complaints management processes
  • Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis.
  • Prepare/reviews reports based on the quality scores of the advisors.
  • Provide analysis on areas of opportunity and action plans to improve performance
  • Ensures there is a thorough audit mechanism to gauge effectiveness of Quality monitors. Monitors completed need to be within the given level of variance set by the business/clients

Perks and benefits

As per company norms



Employment Type: Full Time, Permanent

Read full job description

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What Assistant Manager Quality at Teleperformance are saying

3.6
 Rating based on 19 Assistant Manager Quality reviews

Likes

It was a great place, meet some great mentors who taught me from scratch.

  • Job security - Good
Dislikes

Internal politics.

  • Salary - Poor
  • +3 more
Read 19 Assistant Manager Quality reviews

Assistant Manager Quality salary at Teleperformance

reported by 116 employees with 6-15 years exp.
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₹3.5 L/yr - ₹11.8 L/yr
At par with the average Assistant Manager Quality Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

Assistant Quality Manager

5-10 Yrs

₹ 5 - 7L/yr

Indore

28d ago·via naukri.com

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