Assistant Manager, Voice Coach

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of M anager , Voice Coach

Responsibilities

• Possess detailed knowledge of the Domain (V & A and Customer Service Skills)

• Analyze the mentoring / training needs of the agents and support them in delivery.

• Plan and run campaigns to drive awareness/improvements on compliance, communication and process.

• Develop Action plans and report out the improvement process in business reviews

Qualifications we seek in you

Minimum qualifications

• Graduate non technical

Preferred qualifications

• Experience in working in a call center environment and training large teams

• Experience as a trainer in soft skill / telephone/ chat and email etiquette

• Monitor calls on communication, soft skills, and process and compliance parameters

• Excellent written and verbal skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.