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14 Bajaj Auto Assistant Manager Jobs
L4 Assistant Manager
1-5 years
₹ 6 - 17.8L/yr (AmbitionBox estimate)
Mohali, Chandigarh
1 vacancy
L4 Assistant Manager
Bajaj Auto
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the disposition code.
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
- Receipt book & Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed month.
- Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
- Handling collection/repo related customer service issues/escalations.
- Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
- BKT resolution with agency and FOs level need to be tracked & reviewed.
- Flow rates to next BKT needs to be restricted on the location you are handling.
- Remove the non-performing FOs and recruitment the fresh team and train as and when required.
- CRM queries needs to be closed as per the TAT assigned.
- RCU audit queries must be reverted before TAT and implementation of committed action at field level.
- Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
- HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
- HHT not working need to be informed to IT team for need of support.
Employment Type: Full Time, Permanent
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What Assistant Manager at Bajaj Auto are saying
Rating based on 89 Assistant Manager
reviews
Anonymous · Customer Success, Service & Operations
in Kolkata
Excellent place to start career, high learning curve in the 1st 2yrs in the organisation. As a fresher into the corporate world, it can be pretty enriching at the start.
- Salary - Good+2 more
After 3yrs, the work becomes pretty stagnant and one may choose to look for new opportunities outside.
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