Officer/ Assistant Manager - Phone Banking - Mumbai (Axis Bank)

**Please read the below JD the same is for Phone Banking Inbound Customer Service process**

Job Location and Interview Location:

Grnd flr, Gate no. 2 Parle Products Pvt Ltd. ,VS Khandekar Rd., Navpada, Vileparle East Mumbai 400057

We are hiring for AM and Officer level only.

Please find JD below.

We are looking at Graduates with excellent English-speaking skills and immediate joiners are preferred.

Note :

We have 5 days working with rotational shifts and rotational week - offs

No night shift for females

No transportation facility provided.

About the Role

The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products

Key Responsibilities

Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time,

Delivering service with requisite courtesy and accuracy,

Demonstrating complete onus to customers queries / problems,

Adhering to product and process requirements with nil errors,

Escalating customer issues to the right internal stakeholders,

Ensuring process efficiency and effectiveness,

Complying to service and sales guidelines

Achieving Call Quality targets and other key performance indicators,

Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc.

Qualifications

Optimal qualification for success on the job is:

Graduate or Post graduate freshers and experienced candidates from a recognized institution

2- 5 years of relevant experience is an added advantage

Age Limit 35yrs

Role Proficiencies:

For successful execution of the job, a candidate should possess the following:

Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude.

Knowledge about the Banking industry will be an added advantage.

Interested candidates email their resumes on mitali.satam@axisbank.com or Whatsapp their cv on 9326032900