Assistant Manager - CRM

Job description

• Job Title: Assistant Manager CRM - Real Estate
• Reports to: CRM Head
• Location: Sector-63, Noida
• Job Type: Full-time

About Us:

Panchsheel Group is a leading real estate firm that provides exceptional services to clients. We are seeking a highly organized and customer-focused CRM Officers to join our team.

Job Summary:

We are looking for the Assistant Manager CRM with a real estate background to manage customer relationships, ensure timely payments, and maintain accurate data. The ideal candidate will have excellent communication skills, be proficient in CRM software, and have experience in the real estate industry.

Key Responsibilities:

Customer Relationship Management:

1. Welcome Calls: Make welcome calls to new customers, explaining company policies and procedures.

2. Demand Letters: Generate and send BBA Demand Letters to customers.

3. Reminder Letters: Send reminder letters for pending payments.

4. Payment Receipts: Process and record payment receipts.

Data Management:

1. Maintain accurate customer data, payment records, and communication history.

2. Update CRM system with latest customer information.

3. Ensure data integrity and compliance with company policies.

Collection and Follow-up:

1. Collection Calls: Make collection calls to customers with pending payments.

2. Follow-up: Regularly follow up with customers to ensure timely payments.

3. Negotiation: Negotiate payment plans with customers, if necessary.

4. Banking process proficiency, TPA, PTM, lender NOC prepare apply process.

5. Collection follow ups from Banks etc.

MIS and Reporting:

1. Maintain MIS (Management Information System) for collection data.

2. Generate reports on collection performance, customer behavior, and market trends.

3. Analyze data to identify trends, opportunities, and challenges.

Target Achievement:

1. Meet or exceed monthly collection targets.

2. Achieve customer satisfaction and retention targets.

Additional Responsibilities:

1. Coordinate with sales, marketing, and customer service teams.

2. Participate in team meetings and contribute to process improvements.

3. Stay updated on industry trends and best practices.

Requirements:

- Education: Bachelor's degree in Business Administration, Real Estate, or related field.

- Experience: 3+ years in real estate industry, preferably in CRM or customer service.

- Skills:

- Excellent communication, negotiation, and interpersonal skills.

- Proficient in CRM software, familiarity with Farvision or similar software.

- Strong analytical and problem-solving skills.

- Ability to work under pressure and meet targets.

- Real estate industry knowledge and experience.

Note: share your resume at hr@panchsheelgroup.com, call me at 8527439543