Principal User Assistance Developer

Responsible for designing, developing, and maintaining user assistance and training documentation for the Java SE products and features.

Preferred Qualifications

• Minimum of 8+ years relevant experience as user assistance developer, technical writer, or related field.
• Bachelor s degree in Computer Science or related degrees. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science.
• Strong English communication skills; ability to present represents complex ideas and topics to multiple audiences.
• Ability to act as Leading contributor individually and as a team member, providing direction and mentoring to others.
• Experience and understanding of the following technologies: Content Management, JIRA, Technical Documentation, Technical Writing, Oxygen, DITA, CSS, XML, Markdown, HTML, XHTML, Copyediting, Publication, Version Control, Accessibility, Information Architecture, UX, Java.
• Ability to learn new technologies and tools quickly

Career Level - IC4

Deliver accurate customer-facing content on time and with a high degree of quality. Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.