ServiceNow Project Lead

Skill Set: ServiceNow Project Lead, ITSM , HRSD & Pre Sales

Job Description:

• We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team.
• The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses.

Key Responsibilities:

Presales and Solutioning:

• Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals.
• Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution.
• Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients.
• Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses.

ServiceNow Expertise:

• Provide deep technical expertise on ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and others as needed.
• Stay updated with the latest features, functionalities, and best practices on the ServiceNow platform.
• Guide clients in defining the technical architecture, integrations, and implementation approach for ServiceNow solutions.
• Leadership and Collaboration: Act as a technical lead in presales engagements, working closely with architects, developers, and delivery teams to ensure feasibility and alignment with client expectations.
• Mentor and guide junior team members to enhance their technical and client interaction skills.
• Collaborate with cross-functional teams to ensure seamless transitions from presales to delivery phases.
• Client Engagement and Relationship Management: Build and maintain strong client relationships by providing strategic advice and ensuring client satisfaction during the presales process.
• Identify additional opportunities for ServiceNow adoption and expansion within client environments.
• Business Growth and Strategy: Contribute to the development of go-to-market strategies for ServiceNow offerings.
• Analyze market trends, client feedback, and competitor strategies to refine service offerings and approach.

Required Skills and Qualifications:

• Experience: Around 10 years of overall IT experience, with at least 5 years focused on ServiceNow and 3+ years in a presales role.
• Technical Skills: In-depth knowledge of the ServiceNow platform, including scripting, integrations, and module configurations. Strong understanding of ITSM, ITOM, ITBM, HRSD, or CSM.
• Experience with ServiceNow APIs, workflow automation, and orchestration.
• Presales Expertise: Proven ability to design and deliver tailored demos and presentations. Strong experience in responding to RFPs/RFIs and creating detailed technical proposals.
• Leadership Skills: Excellent communication, presentation, and interpersonal skills. Ability to manage multiple presales opportunities simultaneously and work in a fast-paced environme
• We are seeking a highly motivated and experienced ServiceNow Lead with a strong background in presales and technical leadership to join our dynamic team.
• The ideal candidate will have around 10 years of experience in the IT industry, including extensive hands-on knowledge of the ServiceNow platform and expertise in presales activities such as solutioning, client presentations, and RFP responses.

Key Responsibilities:

• Presales and Solutioning: Lead presales activities by understanding client requirements, developing tailored ServiceNow solutions, and delivering compelling proposals.
• Collaborate with sales teams to qualify leads and identify opportunities to position ServiceNow as the preferred solution.
• Design and present customized ServiceNow demos and proof-of-concept solutions to prospective clients.
• Respond to RFPs, RFIs, and other client inquiries, ensuring high-quality and comprehensive responses.
• ServiceNow Expertise: Provide deep technical expertise on ServiceNow modules