Front Office Executive For Clinic - Male

Roles and Responsibilities:

As the Front Desk Receptionist at ANC (Asha Neuromodulation Clinics), Kokapet, a premier Psychiatric Clinic-cum-Neuromodulation Center, your primary responsibilities will include, but are not limited to:

• Front Desk Management:
• Greet and welcome patients, caregivers, and visitors in a professional and empathetic manner.
• Answer, screen, and direct incoming calls promptly and efficiently, ensuring confidentiality.
• Patient Coordination:
• Schedule and manage patient appointments, follow-ups, and therapy sessions.
• Properly coordinate with doctors, psychologists, and patients for scheduling/re-scheduling of appointments.
• Maintain an accurate and updated calendar for clinicians and neuromodulation services.
• Administrative Support:
• Assist with patient registration, intake forms, and verification of required documents.
• Manage correspondence, including emails and courier services, ensuring timely responses.
• Customer Service:
• Provide clear information to patients about clinic services, processes, and policies.
• Address patient queries with compassion and ensure a smooth experience during their visit.
• Facility Oversight:
• Ensure the reception and waiting area are clean, organized, and welcoming.
• Manage the housekeeping staff to ensure that the clinic (including washrooms) is kept clean and organized.
• Monitor the availability of essential supplies (e.g., forms, brochures) in the reception area.
• Coordination with Vendors and Service Providers:
• Coordinate with vendors and suppliers of the clinic to ensure that all necessities are in stock.
• Coordinate with service providers, such as electricians, plumbers, the building facility manager, and any other service provider, to address issues in a timely manner.
• Ensure that all utility bills are paid on time.
• Financial and Data Management:
• Maintain accurate records of appointments, patient visits, and referrals.
• Maintain proper records of income and expenses of the clinic.
• Adhere to strict confidentiality guidelines in compliance with medical ethics and data privacy regulations.
• Coordination with Staff:
• Communicate patient needs and concerns to the appropriate team members promptly.
• Provide administrative support to clinicians and neuromodulation specialists as needed.
• Crisis Management:
• Stay composed and responsive when handling patients experiencing emotional distress or emergencies, following clinic protocols.
• General Administrative Tasks:
• Be willing to take on additional responsibilities, including buying, sourcing, collecting, and delivering items necessary for clinic operations.
• Assist with administrative tasks as required to support daily operations.
• Actively participate in planning, organizing, and managing events conducted by the clinic to ensure smooth execution and coordination.

Expectations

We expect you to perform your duties with professionalism, punctuality, and dedication. Your role as the first point of contact for our organization is critical in creating a positive and supportive environment for our patients, their caregivers, and specialists.

Preferred candidate Skills & Profile:

Preferred Candidate Skills & Profile:

Educational Qualifications:

• Any Undergraduate or Graduate degree in Administration, Hospitality, or a related field is preferred.

Experience:

• 1-3 years of experience in a front desk, receptionist, or administrative role.
• Experience in a healthcare setting is a plus.

Technical Skills:

• Proficiency in MS Office (Word, Excel, Outlook) and basic data management tools.
• Familiarity with scheduling and appointment management software is an advantage.

Communication Skills:

• Strong verbal and written communication skills in English.
• Speaking Telugu and Hindi is beneficial.
• Polite and professional communication style for handling patient inquiries.

Interpersonal Skills:

• Good customer service skills with the ability to create a welcoming environment.
• Ability to work collaboratively with doctors, psychologists, and other staff members.

Organizational Skills:

• Organized with the ability to manage multiple tasks efficiently.
• Detail-oriented with skills to handle records, appointments, and clinic finances effectively.

Problem-Solving and Crisis Management:

• Ability to remain calm under pressure and address distressed patients or emergencies.
• Proactive in resolving facility issues by coordinating with vendors and service providers.

Professionalism and Ethics:

• Maintains confidentiality and complies with data privacy and medical ethics standards.
• Punctual, reliable, and dedicated to ensuring smooth clinic operations.

Additional Requirements:

Must have bike driving skills to run errands, collect supplies, or handle clinic-related tasks outside the premises when required.