Store Manager/Assistant Store Manager

Store management is the activity of running and monitoring all operations in a store. The Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.

Sales and Customer Service:

• Set Sales Goals and Motivate Staff: Establish achievable sales targets for the store and individual staff members. Implement strategies and provide coaching to motivate staff and achieve sales goals.
• Develop a Positive Customer Experience: Foster a welcoming and professional environment that encourages customer interaction and satisfaction. Ensure staff are knowledgeable about the products and provide excellent customer service.
• Handle Customer Inquiries and Complaints: Address customer concerns and complaints professionally and effectively. Aim for positive resolutions that maintain customer satisfaction and loyalty.

Inventory Management:

• Oversee Inventory Levels: Maintain optimal stock levels to meet customer demand and avoid overstocking or running out of popular items. Analyze sales data to identify trends and adjust inventory accordingly.
• Manage Purchasing and Receiving: Supervise the purchasing process, ensuring the right products are ordered at the best prices from reputable vendors. Manage product receiving, verifying quantities and quality against purchase orders.
• Inventory Security and Control: Implement security measures to minimize theft and loss. Conduct regular inventory audits to ensure accuracy and identify any discrepancies.

Store Operations and Administration:

• Maintain Store Appearance: Oversee the overall presentation of the store, ensuring cleanliness, organization, and an attractive display of merchandise.
• Compliance with Regulations: Stay up-to-date on industry regulations and ensure the store adheres to all legal and safety requirements.
• Budgeting and Financial Management: Develop and manage the store's budget, monitoring expenses and profitability. Prepare reports analyzing sales trends and profitability metrics.
• Marketing and Promotions: Develop and implement marketing strategies to attract customers and promote the store's products and services. This could include managing social media presence, running local advertising campaigns, and organizing in-store events.

Additional Responsibilities:

• Liaison with Corporate: Maintaining communication and adhering to company policies and procedures as outlined by corporate headquarters (if applicable).
• Loss Prevention: Implementing measures to minimize theft and shrinkage within the store.
• Staying informed on trends: Stay current on jewelry trends and customer preferences to ensure the store offers a relevant and appealing product selection.
• Minimum 3 to 4 years experience in jewellery Sectors (Mandatory).