Site Reliability Engineer (7-12 yrs)

Posting title : Site Reliability Engineer

Experience : 7+ Years

Location : Bangalore

Work mode : WFO

Primary skills : Cloud Monitoring & Operations (GCP & Azure), Python, ServiceNow

Qualification : Any Engineering/ Computers degree

Roles & Responsibilities :

Daily Operations & Monitoring :

- Actively monitor systems, applications, and infrastructure across cloud environments (GCP & Azure).

- Ensure that service levels, such as uptime and performance, meet the expected standards.

Support Tickets & Issue Resolution :

- Work on support tickets raised by platform users, addressing technical problems and providing timely solutions to ensure smooth operations.

Incident Management :

- Lead the management and resolution of incidents, minimizing downtime and ensuring quick recovery.

- Manage the incident lifecycle from detection to resolution, coordinating across teams as necessary.

Root Cause Analysis & Problem Management :

- Perform root cause analysis for incidents and recurring problems to prevent future occurrences. Document findings and implement preventive measures to maintain service reliability.

Automation & Optimization :

- Write scripts and automation tools (primarily using Python) to reduce manual intervention and optimize operational tasks, driving efficiency and consistency.

Cloud Monitoring & Operations (GCP & Azure) :

- Leverage your expertise in cloud technologies to monitor and manage resources in GCP and Azure environments.

- Ensure seamless integration, configuration, and scaling of cloud services.

ServiceNow Integration :

- Use ServiceNow for managing and tracking incidents, requests, and changes. Ensure proper documentation and ticket management following ITIL best practices.

Collaboration with Cross-functional Teams :

- Work closely with development, operations, and other engineering teams to maintain a unified approach to platform reliability and performance. Provide inputs for continuous improvement of the platform and processes.

Required Skills & Qualifications :

Cloud Monitoring & Operations :

- Proven experience in managing operations across Google Cloud Platform (GCP) and Microsoft Azure.

- Hands-on experience with cloud monitoring tools and techniques.

Incident Management :

- Experience in leading incident response efforts, coordinating across teams, and minimizing the impact of outages.

Scripting & Automation :

- Proficiency in Python for automation tasks. Knowledge of other scripting languages is a plus.

ServiceNow :

- Familiarity with ServiceNow for incident tracking and service management.

- Ability to integrate ServiceNow into existing operational workflows.

Problem-solving & Analytical Thinking :

- Strong skills in root cause analysis, problem management, and preventive maintenance.

Communication & Collaboration :

- Excellent communication skills with a focus on cross-team collaboration, customer service, and continuous improvement.