Program Coordinator

• Oversee and manage various projects within the Business Enablement vertical to ensure successful completion and adherence to service level agreements (SLAs) and quality standards.
  
  
• Develop and manage project timelines to ensure timely delivery of all projects, identifying potential delays and implementing strategies to mitigate them.
  
  
• Lead a team to ensure the smooth and efficient transition and delivery of various shared services functions to internal stakeholders, fostering a culture of collaboration, continuous improvement, and customer focus.
  
  
• Drive project planning, execution, and monitoring to achieve project goals and objectives, ensuring effective communication and coordination with team members located in India, United States, United Kingdom, Srilanka and Australia.
  
  
• Implement quality control processes and conduct regular quality assessments to maintain high standards across all projects.
  
  
• Develop and maintain contingency plans to address potential project risks, ensuring readiness to implement these plans when necessary.
  
  
• Prepare and present regular status reports to stakeholders, effectively communicating project progress, risks, and issues.
  
  
• Gather client feedback and implement improvements based on their input to ensure client satisfaction and exceed expectations.
  
  
• Conduct regular process audits and implement improvements to ensure process adherence and enhance project outcomes.
  
  
• Identify opportunities for adding value to projects and the organization, implementing innovative solutions and best practices.
  
  
• Participate in and contribute to learning and development (L&D) initiatives, facilitating training sessions and capability-building activities for team members, while utilizing MS Office applications like Word, PowerPoint, and other tools for effective project documentation, branding, and content practices.

Adaptability and Proactive Approach - Demonstrates the ability to adapt to changing project requirements and environments. Takes initiative in identifying and addressing project needs, managing multiple projects simultaneously, and adjusting priorities as needed.