Salesforce Architect - Apex/Visual Force (12-18 yrs)

Title : Salesforce Architect

Vertical : Banking

Location : Gurugram

Role Description :

As a Salesforce Architect with expertise in Experience Cloud, Service Cloud, and Marketing Cloud, you will play a critical role in the design, development, and maintenance of our client's Salesforce ecosystem. Must have experience in working with globally distributed teams and agile delivery. You will collaborate with cross-functional teams to implement and optimize solutions that enhance customer experiences, streamline operations, and drive business growth.

Key Responsibilities :

- Salesforce Development : Lead the design and development of customized solutions on the Salesforce platform using Apex, Lightning Components, Visualforce, and other technologies.

- Project Management : Experience with estimation and planning and Agile methodologies

- Experience Cloud : Implement and enhance the Experience Cloud (formerly Community Cloud) to create seamless digital experiences for customers, partners, and employees.

- Service Cloud : Design and configure Service Cloud solutions to optimize customer support processes, including case management, knowledge management, and integration with other systems.

- Marketing Cloud : Leverage Marketing Cloud to create and execute personalized marketing campaigns, surveys, email automation, and customer journey mapping.

- Integration : Develop and maintain integrations between Salesforce and other business-critical systems, ensuring data consistency and smooth workflow processes.

- Code Review : Perform code reviews to ensure best practices, maintain code quality, and mentor junior developers.

- Documentation : Create and maintain technical documentation, including system architecture, design specifications, and release notes.

- Technical Support : Provide technical support and troubleshoot issues related to Salesforce implementations.

- Stay Current : Stay updated on Salesforce best practices, new features, and industry trends to recommend and implement innovative solutions.

Technical Skills :

- Proficiency in Salesforce application development using Apex, Visualforce, and Lightning.

- Knowledge of Salesforce platform administration, configuration, and customization.

- Understanding of Salesforce data model, security model, and sharing rules.

- Familiarity with Salesforce-related technologies such as Salesforce APIs and web services.

- Lead and manage a team of professionals to achieve organizational goals.

- Provide guidance, support, and mentorship to help employees grow and develop professionally and focus on Career Management.

Qualifications :

- 12-17 years of work experience in relevant field

- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred