Atlassian Support Engineer - Jira/Confluence (5-8 yrs)

About The Company :

ARA's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise.

The Role : Atlassian Support Engineer

Key Responsibilities :

- Provide in-depth technical support and maintenance for Atlassian tools like Jira (Software, Service Desk), Confluence, and Bitbucket.

- Design, implement, and optimize SQL queries and manage relational databases in SQL Server, MySQL, or PostgreSQL.

- Customize and extend the user interfaces of Atlassian tools using front-end technologies like React, AngularJS, and jQuery.

- Integrate Atlassian tools with external systems through APIs, webhooks, and RESTful services.

- Collaborate with teams to resolve technical challenges and improve Atlassian tool performance.

Skills Required :

- Atlassian Tools Expertise : In-depth knowledge and hands-on experience with Jira (Software, Service Desk), Confluence, Bitbucket, and other Atlassian products.

- SQL Expert : Strong proficiency in writing and optimizing SQL queries, working with relational databases, and managing data in SQL Server, MySQL, or PostgreSQL environments.

- Front-End Technologies : Experience with React, AngularJS, and jQuery to customize and extend the user interfaces of Atlassian tools.

- Familiarity with APIs, webhooks, and RESTful services to integrate Atlassian tools with external systems.

Qualifications & Experience :

- Bachelor's or master's degree in Computer Science, Information Systems, Engineering or equivalent.

- 5+ years of experience