Application Support Engineer

Role & responsibilities:

Seeking an experienced Application Support Engineer to join our team. Responsibilities include monitoring and resolving components of applications and infrastructure. AWS Cloud Practitioner & Cloud Solutions Architect Associate qualifications are preferred however any equivalent industry standard cloud experience or certification will be considered.

• AWS Knowledge / Experience, AWS cloud practitioner / Cloud Solutions Architect Associate certificated preferred
• Support experience in a financial service regulated environment.
• System admin experience in Windows server 2012+ environment
• Relevant work experience in Linux or Windows systems administration
• Awareness of AWS overall, including EC2, VPC, AWS Cloud Watch, Storage and Security Groups.
• Working knowledge of SSL certs
• Intermediate knowledge of troubleshooting Networking and load balancing topology.
• Working knowledge of IIS and tomcat
• Deploy and support products for clients in the UK and internationally.
• Create new environments, carry out software deployments, and manage estates.
• Work closely with the Technical Lead to enhance service delivery.
• Provide support outside of normal office hours for issue resolutions and deployments.
• Maintain records of support issues and deployments for KB
• Assist with installations, configurations with various teams across the business.
• Understanding and experience in using cloud platform propriety platform services and tooling including at a minimum Compute,
• Understanding best practices and how to secure cloud resources for a highly regulated enterprise environment.
• Windows Server operating systems
• Windows automation tools such as PowerShell.
• Knowledge and experience of cloud well architected frameworks and adoption principles
• Contribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments.
• Provide a resilient, scalable, and secure platform.
• Being actively involved in exciting new research projects and proof of concepts
• Ensure that all duties are carried out with the aim of protecting customers and improving customer experience.

Experience & Qualification

• BTech or bachelor's degree in information technology or equivalent with over 8 years of relevant experience
• Full understanding of the development lifecycle & methodologies
• Credible and professional
• Able to challenge appropriately and present solutions.
• Excellent oral and written communication skills and strong customer focus.
• Ability to juggle many tasks in a fast-moving environment. Excellent organizational and communication skills.
• Self-starting and able to work on own initiative.
• High attention to detail
• Driving delivery and continuous improvement
• AWS Certified - preferable.
• Any other Professional cloud certification