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L1 Technical Consultant
AppZen
posted 10hr ago
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Flexible timing
Key skills for the job
Job Description
We have taken off this year! Since releasing our platform in 2016, over 1,800 enterprises have standardized on AppZen, including four of the top five banks, four of the top ten media companies, four of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and five of the top ten software providers. We were a Gartner Cool Vendor and have been recognized as one of the fastest-growing technology companies in the market. In 2019 we received $50 million in Series C funding from Lightspeed, Redpoint and other leading venture capital firms.
Description: This position s primary laser focus is providing Tier I support to customers. You own the problem and the solution. The secondary responsibilities will include product demonstrations, creating support articles and blog posts for new features, and communicating with the development team with suggested improvements. If you are looking to make an immediate impact this is the role for you!
Responsibilities :
- Provide a positive, personalized experience via email, live chat, and phone to each customer who reaches out.
- You are not a robot, we want each customer to know how important they are.
- Identify, troubleshoot and resolve Tier 1 issues.
- Communicate suggested product improvements to the development team.
Must-Have:
- Exceptional written and verbal communication skills.
- Humble and Friendly personality with an open and honest communication style.
- Ability to understand our business applications quickly with little hands-on training.
- As we have overseas customers, hence ready to work in rotational shift as per business need.
- As we have overseas customers, hence ready to work in long time Night Shift as per business need with 24*5 rotation shift environment
Employment Type: Full Time, Permanent
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34%
33%
33% candidates got the interview through other sources.
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Confidence
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What people at AppZen are saying
Technical Consultant salary at AppZen
reported by
4
employees
with 2-7
years exp.
₹6
L/yr - ₹23.7
L/yr
25%
more
than the average Technical Consultant Salary in India
View more details
What AppZen employees are saying about work life
based on 16 employees
Flexible timing
Monday to Friday
No travel
Day Shift
AppZen Benefits
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