Lead - Learning Operations

Key Responsibilities

1. Performs complex transactions related to HR administrative and operational activities requires broad knowledge of operational procedures and tools obtained through extensive work experience with a high degree of accuracy.

2. Designs and delivers appropriate training, support and guidance on specialized HR programs and processes, responding to and resolving increasingly complex issues.

3. Actively participate in designing and implementing standard operating processes to maximize shared services effectiveness and outcomes.

4. Researches, compiles, analyzes, and summarizes data to create shared service presentations, training materials, reports and metrics.

5. Responsible for the training/cross-training of HR Shared Services team on the employment life-cycle processes. Train other teams on shared services processes and programs.

6. Providing support to the HRSS team by resolving escalations and by providing guidance to junior team members.

7. Works with external stakeholders and multiple SME's to execute HR programs and processes.

8. Operates under limited supervision for non-routine situations and may be responsible for leading daily operations.

Functional Knowledge

• Has developed advanced specialized expertise within a analytical/scientific area to perform the most complex work

Business Expertise

• Has a good understanding of how related teams coordinate their efforts and resources to achieve objectives

Leadership

• May act as a lead for the team, may allocate work and provide subject matter guidance to more junior team members

Problem Solving

• Exercises judgment, based on previous experience, practices and precedents, to identify and solve problems that arise with little or no precedent

Impact

• Impacts the effectiveness of own team and closely related teams

Interpersonal Skills

• Exchanges ideas and information effectively; uses tact and diplomacy when dealing with others

Education: