Applications Support Engineer - SQL/Unix (5-7 yrs)

Years of Experience : 5 To 7 years.

Location : Chennai.

Joining : Only immediate joiner to Serving Notice.

Job Description :

Responsibilities :

Incident Management :

- Respond promptly to incidents and troubleshoot issues.

- Diagnose and resolve technical problems, escalating to higher-level support as needed. Implement solutions to prevent recurring issues.

Problem Management :

- Analyze incident trends to identify root causes.

- Develop and implement permanent fixes to prevent future occurrences.

- Collaborate with development teams to improve application stability and performance.

Change Management :

- Participate in change management processes, ensuring that changes are implemented smoothly and without disruption.

- Test and validate changes before deployment to production.

Monitoring and Alerting :

- Monitor application performance and system health.

- Respond to alerts and take corrective action.

Documentation :

- Maintain accurate and up-to-date documentation for applications and processes.

- Create clear and concise incident reports and resolution documentation.

Qualifications :

Required :

- Strong understanding of SQL and Unix.

- Good knowledge of ITIL processes.

- Ability to work in shifts and flexible hours.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

Preferred :

- Experience with DevOps tools (e.g., Jenkins, Ansible).

- Knowledge of Java and related technologies.

- Experience with automation tools (e.g., Autosys).

- Experience with IT service management tools (e.g., ServiceNow, Dynatrace).

- ITIL certification.

- Prior experience in application production support.

- Knowledge of payment and finance domain applications.