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Premium Employer

Apple

Compare

4.3

based on 543 Reviews

Video summary

219 Apple Jobs

Sales Team Manager, Retail Customer Care

Apple India Pvt Ltd

4.3

based on 543 Reviews

3-5 years

Hyderabad / Secunderabad

1 vacancy

Sales Team Manager, Retail Customer Care

Apple

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Business Process Management Team Management Customer Satisfaction SMB Business Solutions

+ 1 more

Job Description

- Drive results, create awareness, and lead the team to build loyalty through effective communication of Apple s value propositions. - Performance manage your team via engagement, support, coaching, and direct feedback - Experienced in creating a culture of excellence by developing direct reports and motivating teams. - Monitor interactions daily and provide feedback to specialists. - Ability to share your technical experience, creativity and customer focused flair with staff and customers alike - Ensure all targets are met with a high degree of focus on customer satisfaction and relationship-based selling - Demonstrate Apple s values of inclusion and diversity in daily activities

Minimum Qualifications

Fluency in English and Hindi is required
You have experience in team management, developing and mentoring team members
Strong verbal and written communication
Experience in and proven track record of success and high performance in technology and/or business solutions sales or equivalent.
Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
Makes space to listen, learn, and amplify diverse perspectives and experiences
Confronts barriers to greater inclusion with tenacity, care and commitment

Key Qualifications

Preferred Qualifications

3-5 years of leadership experience in a customer focused/sales environment
Strong sales acumen and knowledge of key Small Medium Business (SMB) industries, business challenges, and trends in their local market
Excellent organisational and process management skills, ability to set priorities, and responsiveness to market dynamics and targets
Ability to work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure
Strong communication & presentation skills that allow you to converse confidently when presenting at various levels within Apple
Flexibility to work shifts