Apollo 24|7 - Senior Manager - Central Operations Excellence (5-10 yrs)

We are seeking a highly skilled and motivated professional to lead operational excellence initiatives and drive strategic improvements within our Central Operations team. This role requires expertise in process optimization, data-driven decision-making, and a customer-centric approach to resolving operational challenges. The ideal candidate will focus on enhancing operational efficiency, ensuring customer satisfaction, and streamlining critical processes across various verticals.

Key Responsibilities

- Collaborate with various departments to identify inefficiencies and recommend process improvements to enhance productivity and drive operational excellence.

- Monitor key performance indicators (KPIs) and ensure that initiatives are on track to meet company goals

- Leverage data analytics and performance metrics to identify and address bottlenecks in operations.

- Analyse and optimize the cancellation processes to reduce inefficiencies and enhance customer retention.

- Implement predictive analytics and monitoring systems for proactive operational interventions.

- Develop and execute action plans to mitigate recurring issues, ensuring quality and consistency.

- Oversee priority corridors to ensure timely delivery and service excellence in high-demand zones.

- Align teams to enhance service efficiency in these critical areas.

- Work closely with product and technology teams to develop innovative tools that enhance customer resolution processes.

Qualifications

- Bachelor's degree in technology or master's in business administration required.

- 5+ years of experience in operations excellence, process improvement, or similar roles.

- Strong analytical skills with proficiency in data analytics tools (e.g., Excel, SQL, or Tableau).

- Exceptional problem-solving abilities and a track record of driving operational improvements.

- Strong communication and leadership skills to collaborate with cross-functional teams.