Sales Coordinator

Role & responsibilities

• Helping the sales team to improve their productivity by contacting customers to arrange appointments, managing schedules, and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Assists the marketing department in new marketing campaigns.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Inputting inquiries, quotations, and orders into CRM system, accurately and as per customer requirements.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records.
• Respond to complaints from customers and give after-sales support when requested.
• Preparing and submitting reports as directed by the manager.

Preferred candidate profile

• Good communication skills (oral as well as written), and knowing the local Language are added advantage
• Ability to work as part of a team
• Dynamic, organized, service-minded, dedicated, takes responsibility
• Able to work with the standard Microsoft tools (Word, Excel, Outlook)