Senior Manager, Client Services

• Credit Control Matters: Reconcile outstanding balances with Clients/Reinsurers, identify problem areas and discuss issues/suggested solutions to resolve matters within the team Ensure timely settlements from Clients/Reinsurers in accordance to contract terms and procedures
• Ensure availability of required documentation before requesting of funds Research on unidentified cash balances and discuss issues/suggested solutions to resolve matters within the team Perform cash allocation and ensure settlement is made to relevant parties as per procedures and IRDAI regulation
• Resolve reconciliation discrepancies with internal and external business partners in a timely manner Ensure that claim and cash call collections are monitored, collected, and settled promptly as per procedures
• Updates to be provided to clients when required
• Identify stakeholder behaviors that might impact collections
• Escalation of collection difficulties to Team Lead
• Ensure all queries are responded promptly Proactively follow-up and monitor outstanding balances on a weekly basis and seek Service Advocate s assistance if needed with collection and written escalation / update to brokers and manager on ongoing issues
• Manage stakeholders through presentation of facts and data as we'll as relationship building

Skills And Experience

• Bachelor s in business / Finance or equivalent 4-5 years of experience in Credit Control in Insurance / Reinsurance industry Good written and verbal communications skills in English Team player, ability to multi-task, work independently and communicate in a dynamic team environment
• Meticulous and able to multi-task under tight deadlines - exceptional attention to detail Proficiency in MS Office including Word, Excel and PowerPoint
• Strong negotiation skills and ability to present to senior stakeholders in a professional environment Solution focused mindset