Service Desk Engineer (Fresher)

Job Responsibilities:

• Call Handling: Answer incoming calls, listen to issues, and gather necessary details.
• Query Identification: Identify the nature of the query (technical, administrative, etc.) and provide initial assistance.
• Routing: Direct queries to the relevant department or technical team for further resolution.
• Ticket Management: Log issues in the ticketing system and track progress.
• Follow-Up: Ensure timely resolution or escalate unresolved issues.
• Customer Service: Provide a professional and supportive experience for users.

Required Skills:

• Communication: Good verbal communication and active listening skills.
• Customer Service: Friendly, patient, and professional approach to assisting users.
• Multitasking: Ability to handle multiple queries efficiently.
• Attention to Detail: Accurate logging and routing of issues.
• Time Management: Ability to prioritize tasks effectively.

Qualifications:

• Education: Bachelors degree (Preferably from technical background).