Advanced Quality Manager (10-15 yrs)

Essential Responsibilities and Duties:

- Act as the key interface for customer quality concerns, ensuring effective communication and resolution.

- Lead problem-solving initiatives for customer complaints using quality tools like 8D, FMEA, and Root Cause Analysis.

- Ensure implementation and adherence to customer-specific quality standards and requirements.

- Manage quality performance indicators (PPM, rejection rates, warranty claims) and drive improvement plans.

- Conduct regular audits and assessments to maintain compliance with industry standards (IATF 16949, ISO 9001, etc.).

- Work closely with internal teams, including production, engineering, and supplier quality, to ensure corrective actions are implemented effectively.

- Support new product launches by ensuring quality standards are met before delivery to customers.

- Develop and maintain strong relationships with customers to enhance collaboration and satisfaction.

- Train and mentor the quality team to improve skills in customer communication and quality assurance processes.

- Drive continuous improvement initiatives and best practices in quality management.

Qualifications:

The ideal candidate will have/be: Minimum Education Level: Bachelor's degree in engineering.

Experience: Minimum 10 years of experience in an industrial environment in R&D or Quality.

Skills and competencies:

- Knowledge of Project Management methodology.

- APQP & PPAP validation process knowledge.

- Supplier audit process knowledge.

- Fluent English.

- Results oriented o Ability to work in a matrix organization.

- Cost reduction and Results oriented with strong written and oral communications skills

Nice to have:

- Product knowledge

- Processes knowledge