Financial Counsellor

Role & responsibilities :

• Act as a one point contact to expectant mother. Liaise between consultant and expectant mother in scheduling trimester check up's, investigations and follow up till delivery admission & discharge.
• Explain Birth Packages & Services (Value Added Services).
• Responsible for providing financial estimates to the patient as per package & insurance tie ups.
• Coordinating with the consultants on maternity & gynec package amounts.
• Fortnightly meeting with marketing team to share EDD and gynec procedure data Counseling & follow up of non converted patients from OP to IP.
• Tracking of leads - call center, walk in, scan leads, marketing leads, in house consultant leads.
• Audit of follow up calls & updation in prescribed template/tracker on a daily basis.
• Coordinate with fetal medicine PRE for scan lead updation.
• Maintain weekly and monthly tracker of call enquiries.
• Report conversion rates to unit admin on a weekly basis.
• Root cause analysis for non conversion.
• Actively participate & contribute to the meetings related to obg treatment packages.
• Performs root cause analysis of each complaint & suggest solution in discussion with Manager & med director
• Timely escalate any issue to the 9M Manager /Med director.
• To escort patient on a facility tour Co ordinating with service providers for other value added services like yoga, baby shower, new born photo shoot, cake cutting and other mother and baby related activities.
• Counsel & explain each detail to the patient related to treatment & financials along with acknowledgement of the same from patient
• Coordinate with the patient on any planned events/Promotional activities - Yoga, physiotherapy & lactation.
• Address any patient / Attendant, grievances, complaints & maintain tracker of the same.
• Take regular feedback/ google reviews from each patient in a structured format & discuss with unit admin/9M manager Med director.
• Coordinate with IP PRE for room readiness for customer to have facility visit.
• To track & maintain record of all patient concerns & resolving the same.
• Submit monthly report of VAS
• To coordinate with Gynaec Patient as per the requirement from admission to discharge.

Preferred candidate profile

• Minimum Qualifications: Graduate / MHM
• Technical Qualifications Computer Knowledge.
• Minimum - 3 to 6 years experience in Healthcare
• Able to speak local language, English and Hindi