Senior Desktop Engineer

Role & responsibilities

• Participate in incident and problem management processes, including root cause analysis
• Maintain technical ownership over processes, standards, performance and stability of all desktop / end-user technology solutions Manage information technology and computer systems
• Ensure security of data, network access and backup systems
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Experience in MacBook troubleshoot.
• Preserve assets, information security and control structures.
• Experience of supporting as many of the following as possible: MS team, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
• Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
• Experience in AD & DNS
• Knowledge of O365 admin
• Knowledge of Gsuit admin
• Good Knowledge of Window server 2016 & 2019
• Knowledge of Virtualization (MS Azure)
• Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands-on experience with computer networks, network administration and network installation