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Senior Customer Success Business Partner
Anaplan
posted 1hr ago
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Job Description
- Manage a portfolio of customers with the primary goal of driving adoption, expansion, retention and maximizing ROI
- Act as a trusted adviserto our customers throughout the value delivery life cycle, helping them achieve business objectives and transform their processes using Anaplan.
- Work with customers to understand pain points and guide them on how Anaplan solutions can address their specific needs
- Build and present Success Scorecards during QSRs (Quarterly Success Reviews) with Executive sponsor and senior stakeholders
- Grow the Anaplan footprint by conducting workshops to build customer mindshare on new use cases and solutions resulting in upsell or cross sell opportunities.
- Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty
- Act as the voice of customer to our internal stakeholders, including flagging and managing risks, advocating for their needs and ensuring alignment on objectives.
- Identify renewal risk and work with Renewal managers and Account executives on a mitigation plan
- Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency on Anaplan
- Develop customer success assets and playbooks and help drive customer references and case studies
Your Qualifications
- 8+ years of work experience in customer success, presales or management consulting
- Prior experience with Enterprise performance management (EPM), Enterprise Planning Analytics is a must
- Bachelor s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus.
- Excellent communication skills with an ability to interact with C suite and other stakeholders in a consultative setting
- Familiarity with value selling and ability to do discovery with customers
- Experience understanding, translating, and optimizing client processes is a plus
- Subject matter expertise in planning and modelling with specialisation in either Supply Chain, Finance or Sales is a plus
Employment Type: Full Time, Permanent
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What people at Anaplan are saying
Business Partner salary at Anaplan
reported by
1
employee
with 6
years exp.
₹36
L/yr - ₹46
L/yr
316%
more
than the average Business Partner Salary in India
View more details
Anaplan Benefits
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