Customer Success Manager

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DESCRIPTION

In this role, you will be responsible to:

Serve as a customer-facing advocate internally within the Adobe team working to

develop the product with insights from our customers Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores Manage product and technical queries from the customer that occur on your accounts Manage support issues and escalations for your accounts Produce regular status, and quarterly activity reports to Adobe leadership Increase the lifetime value of the Customer through greater advocacy and reference-ability

What you need to succeed To be successful in this role you will possess:

A combined 7-10 years in the domain of learning consulting with additional responsibilities in sales and post-sales A deep understanding of the eLearning market, experience administering LMS or managing LD programs will be a huge bonus A strong empathy for customers AND passion for revenue and growth Strong leadership skills with proven ability to influence inside and outside of the organization An ability to manage/ influence through persuasion, negotiation, and consensus building An analytical and process-oriented mindset supported by excellent communication and presentation skills A Bachelor s / Master s degree in business management or relevant fields A minimum of 3-4 years of demonstrated exceptional customer management