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ACHNET
posted 3mon ago
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Customer Success Account Manager , TESCRA India, 7 - 10 years, Bengaluru, Karnataka, India - ACHNET
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Customer Success Account Manager
DESCRIPTION
In this role, you will:
Provide consulting services in the domains of learning design and technologies
Manage client relationships especially working remotely to assess client maturity and satisfaction
Interact with a broad level of client contacts from Learning Managers to CLOs and Directors
Present complex information in a clear manner, both written and verbal
Manage multiple customers (and engagements) concurrently
Identify growth opportunities identifying opportunities to both upsell cross sell on your accounts
What youll Do In this role, you will be responsible to:
Maintain and build on Adobe s relationship with our customers by providing guidance, and advice, on ways to deliver value from the product while managing multiple accounts concurrently
Serve as a customer-facing advocate internally within the Adobe team working to develop the product with insights from our customers
Manage delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction and overall health scores
Manage product and technical queries from the customer that occur on your accounts Manage support issues and escalations for your accounts
Produce regular status, and quarterly activity reports to Adobe leadership
Increase the lifetime value of the Customer through greater advocacy and reference-ability
What you need to succeed To be successful in this role you will possess:
A combined 7-10 years in the domain of learning consulting with additional responsibilities in sales and post-sales
A deep understanding of the eLearning market, experience administering LMS or managing LD programs will be a huge bonus A strong empathy for customers AND passion for revenue and growth
Strong leadership skills with proven ability to influence inside and outside of the organization
An ability to manage/ influence through persuasion, negotiation, and consensus building An analytical and process-oriented mindset supported by excellent communication and presentation skills
A Bachelor s / Master s degree in business management or relevant fields
A minimum of 3-4 years of demonstrated exceptional customer management
Employment Type: Full Time, Permanent
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