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Analyst, Customer Insights

1-4 years

Bangalore / Bengaluru

1 vacancy

Analyst, Customer Insights

Lowe's

posted 16hr ago

Job Description

Job Summary:
In this role, the candidate will embark on an exhilarating journey, engaging in both short-term and long-term projects that leverage large and diverse data sets. Through the exploration of market and competitive intelligence, they will uncover transformative trends and patterns that influence Lowe s business and elevate its market position. The candidate will demonstrate a keen understanding of requirements, expertly extract data from a multitude of internal and external sources, and synthesize it to generate impactful reports and analyses that deliver strategic insights for business stakeholders. With exposure to a wide array of data sources, they will masterfully triangulate information to create outstanding reports and dashboards
Roles & Responsibilities:
Core Responsibilities:
1. Market Research & Customer Trends
  • Leverage vendor data, existing market research reports and internal data to identify key trends.
  • Analyze customer data from multiple sources (internal, vendor, online) to understand behaviors and action points.
2. Data Analysis
  • Conduct data analysis using appropriate methodologies to extract solutions.
  • Support teams in Merchandising, Store Operations, and Marketing by providing data-driven recommendations.
3. Research Data Management & Quality Control
  • Collaborate with data operations teams to manage research data infrastructure.
  • Perform quality checks on third-party data to ensure accuracy in reports, trackers, and dashboards.
4. Collaboration & Cross-functional Communication
  • Work closely with teams in Bangalore and the US to define research needs and methodologies.
  • Present insights and analysis findings to management and cross-functional teams.
5. Process Improvement & Efficiency
  • Contribute to improving process efficiencies in ongoing projects such as monthly validation and dashboards.
  • Assist in automating and optimizing research processes for better data management.
6. Industry Trends & Continuous Learning
  • Stay updated on industry trends, emerging technologies, and new research methodologies.
  • Be open to learning new tools and techniques to enhance data analysis and research capabilities.
Years of Experience:
  • 1+ Years
Education Qualification & Certifications (optional)
Required Minimum Qualifications :
  • Masters in Business / Statistics / Analytics
  • Market Research / consulting background is preferable
Skill Set Required
Primary Skills (must have)
Key skillsets: Power bi, SQL, Customer Insights, Excel, Power Point, syndicated data sources
  • Proficiency in data analysis tools and software (Excel, Power Point, etc.).
  • Business understanding - Key company priorities, linking analytical requests to business problems.
  • Consulting Skills - Ability to impact business decisions through analytics and research.
  • Excellent problem-solving skills with the ability to translate data into meaningful insights.
  • Strong written and verbal communication skills, including the ability to present complex information to non-technical audiences.
  • Ability to work collaboratively across cross-functional teams and third-party vendors to implement and improve operational processes.
Secondary Skills (desired)
  • Familiarity with business intelligence or data visualization tools like Power BI, Tableau, or similar platforms.
  • Data analytics tools and software like SQL, Python, Teradata, Hadoop is an added advantage.
  • Experience working on statistical models would be a plus.
  • 1+ years of experience in working in customer service, retail, e-commerce, or other customer-facing industries.


Employment Type: Full Time, Permanent

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What Analyst at Lowe's are saying

4.2
 Rating based on 30 Analyst reviews

Likes

Infrastructure is really good

  • Job security - Excellent
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Dislikes

Nothing is there to talk

  • Salary - Poor
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Analyst salary at Lowe's

reported by 221 employees with 2-8 years exp.
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₹4.2 L/yr - ₹16 L/yr
51% more than the average Analyst Salary in India
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What Lowe's employees are saying about work life

based on 793 employees
80%
92%
82%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Lowe's Benefits

Work From Home
Free Food
Cafeteria
Health Insurance
Team Outings
Gymnasium +6 more
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