Regional Service Manager

Key Responsibilities:

• Good experience in Service Management, Service Marketing and Customer Satisfaction (Internal & External) for both B2B and B2C industries
• Lead and manage a team of service professionals, providing coaching, training, and performance management.
• Develop and implement service strategies to meet or exceed service delivery KPIs and customer satisfaction targets.
• Manage customer relationships, ensuring prompt resolution of issues and fostering strong partnerships.
• Monitor and analyze regional performance metrics, identifying areas for improvement and implementing corrective actions as necessary. seamless service delivery and customer experience.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Prepare and present regular performance reports to senior management, highlighting successes, challenges, and opportunities.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience).
• years of experience in service management, with at least 8 years in a regional or multi-site management role.
• Strong leadership and team management skills, with a proven track record of motivating and developing teams.
• Excellent problem-solving and analytical abilities.
• Exceptional communication skills, both verbal and written.
• Proficient in service management software and MS Office Suite.
• Ability to travel within the region as needed.

Desired Skills:

• Experience in [specific industry, e.g., technology, healthcare, logistics, etc.].
• Familiarity with budgeting, forecasting, and financial reporting.
• Knowledge of customer service best practices and service-level agreements (SLAs).