Team Lead - US Talent Acquisition - IT (4-7 yrs)

Job role:

- Set and manage recruitment team performance while ensuring smooth delivery of day-to-day operations (5 to 10 members team)

- Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service.

- Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home

- Continuously strive to build a culture of high-performance.

- Facilitate effective teamwork and builds collaborative relationships internally and externally Service Excellence

- Ensure that overall delivery of recruitment services to AMH Group Operating companies meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.

- Partner with the onshore business team to: 2 o Forecast and plan for the hiring in advance.

- Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.

- Drive process ownership in line with agreed target operating model.

- Good reporting and ability to read data and give insights.

- Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner.

- Ensure that all engagements with the customer are aligned, understood and that Customer needs are documented and prioritized for action.

- Act as a point of escalation for critical/complex service issues.

- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.

- Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.

Open for Rotational Shift EST or PST.