Associate IS

Roles & Responsibilities:

• Supervise daily data processes to identify and resolve issues where files are delayed or stuck.

• Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions.

• Work with various internal and external teams to address system dependencies and mitigate bottlenecks.

• Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.

• Collaborate with stakeholders to provide updates and ensure visibility in issue resolution.

• Develop and refine dashboards or reports to track system performance and file flow metrics.

• Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.

• Responsible for ensuring that data is adhering to the KCI metrics on a regular basis

• Develop and implement test plans, scripts to validate system updates, patches and new deployments

• Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.

• Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.

• Automate repetitive testing processes and improve testing efficiency.

Basic Qualifications and Experience:

• Bachelors degree and 0 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

OR

• Diploma and 4 to 7 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Functional Skills:

Must-Have Skills

• Strong analytical and problem-solving skills to diagnose and resolve system-related issues.

• Knowledge of testing methodologies and quality assurance standard processes.

• Proficiency in working with data analysis and QA tools.

• Proficiency in manual and automated testing methodologies

• Knowledge of writing SQL will be helpful

• Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP

• Familiarity with ITIL process

Good-to-Have Skills:

• Knowledge or some experience in database programming languages using SQL

• Some understanding of API integrations such as MuleSoft

• Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients

• Sharp learning agility, problem solving and analytical thinking

• Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control and Software Testing Life Cycle (STLC)

• Knowledgeable in reporting tools (e.g. Tableau)

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• SAFe for Teams certification (preferred)

Soft Skills:

• Able to work under minimal supervision

• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work

• Excellent analytical and gap/fit assessment skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

• High degree of initiative and self-motivation

• Ability to manage multiple priorities successfully

• Team-oriented, with a focus on achieving team goals

• Strong presentation and public speaking skills

Shift Information:

This individual contributor position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.