IT admin/System Admin (Pharma ONLY)

Role & responsibilities

• Monitoring Backup jobs training the documentation, and keeping to IT Head approval.
• Responsible for tracking hardware and software inventory in the ticketing tool.
• Updating the IT assets
• Maintaining the labels for all IT assets.
• Responsible for the Backup
• Responsible for GMP-related queries and prepared the documentation
• IT-related bills are filed and kept for approval.
• PCB-related onsite support and coordinating with vendors supported by the reporting Head.
• Monitoring and maintaining the CC Cameras infrastructure and escalating to the head if anything is critical.
• Troubleshooting third-party applications at the Unit level and escalating to the reporting Head to get solutions from 3rd party vendors.
• Technical Support on Enterprise resource planning (ERP/FOCUS) to End users through (Ticket, Mail, Mobile, and Remote) in Sipra has the following modules: Accounts, Purchase, Sales, Inventory, and Payroll.
• Conduct training sessions for new and existing users for any developments supported by the IT Head.
• Knowledge on complete Desktop and Server support.
• Configuring servers using 2003, 2008,2012, 2016 and 2019.
• Knowledge on Active Directory services, Installing active directory-Domain controller, group policies and adding Client machines in to AD
• User administration i.e., setting up user accounts, permissions and passwords
• Knowledge on remote technical assistance
• Software installations and configurations.
• Establishing LAN, adding / removing nodes to / from LAN
• Working knowledge of MS Active Directory 2012 and 2016
• Knowledge on DNS, DHCP & FTP
• Knowledge on firewalls, routers and switches(Cisco, WatchGuard)
• Giving complete technical support to all virus-related issues and network related issues
• Managing email, anti-spam and virus protection.

Preferred candidate profile
Pharma Experience is must for the candidate. Should have basic understanding for 21CFR and GXP Systems